CRM (Customer Relationship Management)
The sales and Distribution application component fulfills many of the requirement that supports the Marketing, Sales and Distribution and After Sale Support activities with functions such as pricing and condition, customer order processing, delivery monitoring, billing, credit and risk management. It is tightly integrated with the MM (Material Management) and PP (Product Planning) functional modules.
Sales & Distribution (SD) is a module highly integrated with other Modules as Account, MM, PP & more. This can make SD a complex module, so as part of this Introduction we will also try to detail a normal sales process and how the activities integrate and are covered by this module.
We can even monitor our warehouses and distributor and their stocks there by giving us control on our overall inventory.
A) Marketing
1) Pre-Sales Activities
2) Sale Forecasting
3) Survey Management
4) Distribution Channel Management
5) Sales Activity
6) Leads Management
7) Sales Force Automation
8) Sales Inquiry management
9) Sales Call Plan and Follow-up with Client and Sales Person
10) Quotation Management
11) Helpdesk
B) Sales & Distribution
1) Sales Order Processing
2) Service Order and Contract Processing
3) Service Level Agreement
4) Maintenance Agreement
5) Logistics
6) Billing & Invoicing
7) Delivery Management
8) Outsourcing
9) Payments Processing
10) Customer Wise Packing / PDI
11) Warehouses & Consignee Management
C) After Sales Support
1) Call Handling
2) Quality Feedback
3) Customer Complaints handling
4) Logging
5) Helpdesk
